Return & Refund Policy

Last Updated: October 12, 2026

At NORDVMNE, customer satisfaction is important to us. We want you to feel confident when shopping with our store. This policy explains how to request a return, replacement, or refund.

1. 90-Day Return Window

You may request a return within 90 days of receiving your order, subject to the conditions below and any mandatory rights available under applicable law.

To help us process your request efficiently, returned items should generally be unused, in their original condition, and accompanied by their original packaging and proof of purchase, where applicable.

If a product is defective, damaged, or otherwise affected by a quality issue, please contact us even if the item cannot meet the usual unused-condition requirements.

2. How to Request a Return

To start a return or refund request, email us at solve_hogs.88@icloud.com.

Please include:

• Your order number.

• The name of the product you wish to return.

• The reason for your request.

• Clear photographs or videos if the product is defective, damaged, or incorrect.

Our customer support team will review your request and provide instructions for the next steps. Please contact us before sending an item back so we can confirm the appropriate return arrangements.

3. Returns for Quality Issues

If a product is confirmed to have a manufacturing defect, quality issue, or damage attributable to fulfillment or shipping, NORDVMNE will cover the reasonable return shipping costs.

Depending on the circumstances and applicable law, we may offer a refund, replacement, or another appropriate resolution.

Please provide your order number and supporting photos or videos so we can assess the issue. We will not require customers to bear reasonable return shipping costs for confirmed quality issues covered by this policy.

4. Returns Due to Personal Preference

If you wish to return an item because you changed your mind, selected the wrong size, or no longer want the product, the item should generally be unused and in its original condition.

Unless otherwise stated by NORDVMNE or required by applicable law, customers are responsible for the return shipping costs for these returns.

Any deductions from a refund, including original shipping charges, will be made only where permitted by applicable law and as disclosed to the customer.

5. Refund Processing

Once an authorized return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow approximately 5–10 business days after refund approval for processing by our store and payment provider. Your bank or card issuer may require additional time before the funds appear in your account.

If you have not received an approved refund after the applicable processing period, please contact us at solve_hogs.88@icloud.com.

6. Exchanges and Replacements

If you receive a defective or damaged product or need to discuss an exchange, contact our customer support team.

Replacement availability depends on product availability and the circumstances of your request. Where a replacement is not appropriate or available, we will discuss an alternative resolution in accordance with applicable law.

7. Items That May Be Ineligible for Change-of-Mind Returns

Certain items may be excluded from change-of-mind returns where legally permitted, such as personalized products, products that cannot be returned for hygiene or safety reasons after opening, or other items specifically identified at purchase.

These exclusions do not remove any rights you may have regarding defective, damaged, misdescribed, or otherwise non-conforming products under applicable law.

8. Order Cancellations

Please contact us as soon as possible if you wish to cancel an order. Cancellation may not be possible once an order has entered fulfillment or has shipped.

If cancellation is accepted after payment has been collected, any applicable refund will be processed in accordance with our policies and applicable law.

9. Contact Information

For all return, refund, and replacement inquiries, please contact:

NORDVMNE Customer Support
Email: solve_hogs.88@icloud.com

Address:
1430 12th St E
Saskatoon, SK S7H 0E8
Canada

NORDVMNE reserves the right to administer this policy consistently with applicable consumer protection laws. Nothing in this policy limits rights that cannot legally be excluded.